Frequently Asked Questions

Got questions? We've got answers. If you can't find what you're looking for below, reach out to us at support@luxvyne.com and we'll respond within 24 hours.

Shipping & Delivery

How long does shipping take?

Standard worldwide shipping takes 7–14 business days. Express shipping takes 3–5 business days. Orders are processed within 1–3 business days before dispatch.

Do you ship internationally?

Yes! We ship to 32+ countries worldwide including the United States, United Kingdom, all EU countries, Canada, Australia, Kenya, and more. Shipping costs are calculated at checkout based on your location.

Is shipping free?

Yes — we offer free standard shipping on all orders over $50. For orders below $50, a flat shipping fee applies and is shown at checkout.

Will I receive a tracking number?

Absolutely. Every order ships with a tracking number sent to your email address. Allow 24–48 hours after dispatch for tracking to activate.

What happens if my order is delayed?

Occasionally delays occur due to customs, weather, or high-demand periods. If your order hasn't arrived within the estimated timeframe, contact us and we'll investigate right away.

Returns & Refunds

What is your return policy?

We accept returns within 14 days of delivery. Items must be unused, unwashed, and in their original packaging with tags attached.

How do I initiate a return?

Email us at support@luxvyne.com with your order number and reason for return. Our team will guide you through the process within 24 hours.

When will I receive my refund?

Once your return is received and inspected, refunds are processed within 5–7 business days to your original payment method.

What items cannot be returned?

For hygiene reasons, the following cannot be returned: intimate apparel, swimwear, pierced jewelry, and opened beauty/skincare products. Sale items are also final sale.

Products & Quality

How do you select your products?

Every LUXVYNE product is hand-curated by our team. We evaluate each item for material quality, craftsmanship, design, and customer value before adding it to our store.

Are your product descriptions accurate?

We work hard to ensure all product descriptions, images, and specifications are as accurate as possible. If you ever receive an item that doesn't match its description, contact us immediately for a full resolution.

Do you sell authentic products?

Yes. All products sold on LUXVYNE are genuine and sourced from verified suppliers. We do not sell counterfeit or replica goods.

Payments & Security

What payment methods do you accept?

We accept Visa, Mastercard, American Express, PayPal, and other major payment methods. All options are displayed at checkout.

Is my payment information safe?

Absolutely. Our store uses SSL (Secure Socket Layer) encryption to protect all transactions. We never store your full payment details.

Contact & Support

How can I contact customer support?

Email us anytime at support@luxvyne.com. We respond to all inquiries within 24 hours, 7 days a week.