Shipping policy
SHIPPING POLICY
Thank you for shopping at Elevate Essentials Stores!
Processing Time All orders are processed within 1–3 business days after payment confirmation.
Shipping Times
- Kenya (Domestic): 7–14 business days
- International: 15–30 business days (varies by destination)
We ship worldwide. Delivery times may vary due to customs clearance, holidays, or carrier delays beyond our control.
Shipping Costs
- Kenya: Free standard shipping
- International: $9.99 flat rate
Order Tracking Once your order ships, you will receive a tracking number via email. Please allow 3–5 business days for tracking information to update.
Customs & Import Duties International orders may be subject to customs fees and import duties imposed by the destination country. These charges are the responsibility of the customer and are not included in our prices.
Lost or Delayed Packages If your package has not arrived within the estimated timeframe, please contact us at [your email] and we will investigate with the carrier.